Terms & Conditions

Last Updated: 17 April 2025

1. Acceptance of Terms

By accessing or using the services provided by Fascia Remedy, you agree to be bound by these Terms and Conditions. If you do not accept any part of these terms, please do not use our services.

2. Services

Fascia Remedy offers Fascial Stretch Therapy (FST) and complementary remedial treatments aimed at improving physical mobility, reducing tension, and supporting overall well-being. All sessions are provided by a qualified and insured remedial massage therapist.

3. Bookings & Cancellations

  • Appointments can be booked online or over the phone.

  • Cancellations within 24 hours of the appointment will incur a 50% cancellation fee.

  • No-shows will be charged 100% of the session fee.

  • We reserve the right to limit rescheduling for repeat cancellations.

4. Initial Consultations & Packages

  • New clients must complete a 75-minute Initial Consultation before purchasing a session package.

  • Packages are non-refundable but can be transferred between family or friends.

  • Each package has a set expiry period (noted at time of purchase).

  • Packages are valid only for standard 60-minute sessions.

5. Payment & Insurance

  • Payments can be made by EFTPOS or credit card in the studio.

  • Online payments are processed securely via Stripe.

  • HICAPS claims are available for clients with private health cover that includes Remedial Massage.

  • Rebates depend on your provider and level of cover — please check with them directly.

6. Health & Safety

  • We follow strict hygiene and sanitisation practices between all clients.

  • All clients are required to complete a health intake form prior to treatment.

  • You are responsible for notifying us of any injuries, medical conditions, or changes to your health.

7. Working with Minors

Fascia Remedy provides services to adults only. We do not currently accept bookings for clients under 18.

8. Liability

While every effort is made to provide a safe and effective treatment, Fascia Remedy is not liable for any injury, discomfort, or adverse outcome resulting from treatment. Clients receive therapy at their own risk and are encouraged to seek medical advice if unsure.

9. Privacy

Your personal information is confidential and used only to provide our services. We never share your information with third parties without your consent. For more details, see our Privacy Policy.

10. Changes to These Terms

Fascia Remedy reserves the right to update these Terms & Conditions at any time. Any changes will be posted on this page with the revised date.

11. Contact

For any questions or concerns about these Terms & Conditions, please contact: info@fasciaremedy.com.au